Refund policy
DripMomo Returns, Refunds & Cancellations
Last updated: 11 November 2026
14-day return window
You may request a return within 14 days after the last item in your order is delivered. Contact us through your customer account or email desknest.store444@gmail.com with your order number and the item you wish to return.
Return address and postage
After your request, we will send the correct return address and instructions. Please contact us before posting your parcel so it reaches the correct return location. Customers arrange and pay the direct return shipping costs for change-of-mind returns. Keep proof of postage. We do not charge a restocking fee.
This process does not require prior approval to exercise a statutory right of withdrawal and does not restrict mandatory consumer rights.
Item condition
Please return items with their tags and packaging where available. You may inspect and try on items as you would in a shop. Any reduction for diminished value will apply only as permitted by law for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds
Once we receive your returned goods, we inspect them and process eligible refunds to the original payment method. We will notify you of the outcome. Your bank or payment provider may take additional time to display the refund.
For EU statutory withdrawals, reimbursement is due without undue delay and within 14 days after you notify us. We may withhold it until we receive the goods or evidence that you have sent them back, whichever happens first. Send the goods back within 14 days after notifying us. For UK statutory cancellations, return the goods within 14 days after notifying us; eligible refunds are made within 14 days after receipt of the goods or evidence of return.
For an eligible statutory cancellation of the whole order, we refund the product price and the least expensive standard outbound delivery charge. Additional express or premium delivery costs need not be refunded. Applicable mandatory rights take priority.
24-hour order cancellation
You may request cancellation or removal of unfulfilled items within 24 hours after placing your order. Use your customer account or email us immediately. If the goods have already been dispatched, contact us for the return process. The 24-hour order-change window does not limit statutory withdrawal rights, including the applicable EU and UK 14-day cooling-off period after delivery.
Faulty, damaged or incorrect items
Contact us with your order number and a description of the issue. Photos can help us investigate. Customer-paid change-of-mind postage terms do not limit your statutory rights for faulty, damaged, misdescribed or incorrect goods.
Exchanges and exceptions
Contact us before requesting an exchange. Any legally permitted exception to withdrawal must apply to the specific item and be disclosed before purchase. Your mandatory consumer rights remain unaffected.
Contact
Email: desknest.store444@gmail.com